Refund policy

Our Satisfaction & Refund Policy

At Major Detailz, we are driven by a singular mission: the pursuit of automotive perfection. We consider our services a significant investment in the beauty and preservation of your vehicle. Our commitment to you is grounded in our 100% Satisfaction Guarantee. This policy outlines our promise and the process we follow to ensure every client is satisfied with our meticulous craftsmanship.

Our Satisfaction Guarantee Your satisfaction is our highest priority. Upon completion of our service, we ask that you inspect your vehicle to ensure the work meets your expectations.

If you identify any issue or concern with the service provided, please notify us within 48 hours of receiving your vehicle. You can contact us immediately by phone at (713) 550-4120 or by email at majordetailz0@gmail.com. We will work with you to promptly schedule a time for our team to evaluate the issue and make it right. Our commitment is to address any service-related concerns through a complimentary re-treatment or touch-up of the specific area in question.

Cancellations & Rescheduling We understand that schedules can change. We kindly request a minimum of 48 hours' notice if you need to cancel or reschedule your appointment. This allows us to manage our schedule and offer the appointment time to another client.

Cancellations or rescheduling requests made with less than 48 hours' notice may result in the forfeiture of your booking deposit.

Exceptions / Non-Refundable Items Please note that booking deposits, used to secure your appointment time, are non-refundable. However, with more than 48 hours' notice, we are happy to transfer your deposit to a new appointment date.

Unfortunately, we cannot accept returns or offer refunds on purchased gift cards.

Refunds Our primary commitment is to ensure the quality of our work. As such, our first step is always to address any concerns by re-performing the service on the specific area of concern.

Refunds for services are not typically offered, as we stand by our commitment to make things right. However, we will consider a partial or full refund on a case-by-case basis if we are unable to resolve the issue to your satisfaction after being given a reasonable opportunity to do so.

If a refund is approved, we will notify you, and you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your refund, please contact us at majordetailz0@gmail.com.

Contact Us For any questions regarding our services or this policy, please do not hesitate to contact us.

  • Email: majordetailz0@gmail.com

  • Phone: (713) 550-4120

  • Address: 1426 Lawson St, Houston, TX 77023